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SERVICE LEVEL AGREEMENT

Uptime Guarantee SLA Credit
99.9% Guaranteed
99.8% 10%
99.7% 20%
99.6% 30%
99.5% 40%
99.4% 50%
99.3% 60%
99.2% 70%
99.1% 80%
99.0% 90%
99.0% 100%

EXCEPTIONS

Any scheduled downtime or planned maintenance is except from this guarantee. Clients currently in arrears for services do not qualify for SLA claims. Clients participating in malicious activities, thereby causing attacks or counterattacks, do not qualify for SLA claims. Downtime occuring due to natural disasters or DDoS attacks against the network do not count towards the SLA calculations.

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